Every account comes with a toll free number for your clients to call your Private Labeled Technical support. Your customers will see the technical support as a part of your company. We will help your customers with every issue from configuring their email to teaching them how to use web applications available in Control Panel.
Webohosting saves its partners huge cost and aggravation with our support services. Our highly qualified support team eats, breathes (and maybe sleeps!) the Webohosting platform, so we know it better than anyone.
Our support technicians are specially recruited and trained to be subject matter experts in small business hosting, able to quickly resolve any customer issue.
We back our agents with on-team system administrators and advanced Windows application engineers who can dig into the most complicated of database issues to get your customer back up cheerfully, regardless of "who is at fault."
Our Support provides your customer-facing support technicians with back up to help resolve issues they may not be able to. Webohosting offloads your internal escalation and be your technical support, 24 X 365.
- 24 X 365 private labeled support
- Live agents backed by high-end Nortel PBX and priority ACD environment
- All support calls logged by state-of-the-art ticketing system for fast, reliable issue and follow up
- Well-documented and implemented escalation procedures to save you time and increase customer satisfaction
